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Crazy Factory Reviews 82,938

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional product quality and fair prices, highlighting the unbeatable value they offer. Many consumers appreciate the wide selection of jewelry available, noting that they can find unique items that are not available elsewhere. The user-friendly website and helpful customer service also contribute to a positive shopping experience. While opinions on the delivery service and order process are mixed, many consumers report reasonable delivery times, especially considering the international shipping. Some reviewers have reported issues with the sizing of products, while others have praised the company's responsive customer service for promptly resolving any issues. Overall, people are highly satisfied with the products and prices, making it a go-to shop for piercing needs.

Based on these reviews

Rated 4 out of 5 stars
Verified

I have been ordering piercing jewelry from Crazy Factory for years. Great selection at great prices. I gave it four stars instead of five only because they don't provide tracking nuber so I am always... See more

Rated 4 out of 5 stars
Verified

I like the layout of the website, I enjoyed the Welcome 10% off. I also enjoy the filter settings such as dangly belly-rings versus non-dangling. I like the visual icons near the type of piercing na... See more

Rated 4 out of 5 stars
Verified

My experience was great and the prices pretty cheap , there’s not much to complain about. I only found the sizing confusing, it could’ve been explained better. But this is also my first time orderi... See more

Rated 4 out of 5 stars

It’s been about 20 days since it was supposed to have arrived, but i have no idea where it is. There was no tracking, so i can’t figure out if its on its way, but it seems like its just not coming.... See more

Company replied

Rated 5 out of 5 stars
Verified

Great products, good quality, very cool designs, lots of choices, reasonable prices. Product descrptions match the reality & customers' photos are of great help. Finally, everything arrives pretty qui... See more

Rated 5 out of 5 stars

I'm not sure why there are reviews saying the website is difficult, it couldn't be more simple. I ordered two pairs of 6mm tunnels and two individual ones in different colours. It's really... See more

Rated 5 out of 5 stars
Verified

I have around twenty piercings and I’ve been purchasing from them for about five years now. The first thing I feel the need to highlight is that over these five years they have adopted an ecological... See more

Rated 5 out of 5 stars
Verified

I ordered here a few times already and it's definitely been my go to now. To me there's very good prices and deals, even their materials are obviously good. I've never had any problems and I usually... See more

Rated 3 out of 5 stars

Really don't like to write reviews but my overall experience with CrazyFactory is just negative. All of my jewellery is too small, they need more pictures with sizes on their website to give an id... See more

Company replied

Rated 5 out of 5 stars
Verified

CRAZY FACTORY is a great company. I have purchased from them over many years. They have a great choice of body jewellery. Never been dissapointed. Order with confidence.

Rated 5 out of 5 stars
Verified

Always fantastic quality. Make sure you order in plenty of time to the UK, as international postage can take a few days. Customer service are always helpful with any issues.

Rated 3 out of 5 stars
Redirected

Good prices and arrived relatively quickly however I ordered 2 pairs of 20mm plugs. I’ve had my ears stretched for 17 years and know what I’m doing. Their sizing is questionable, one plug wouldn’t go... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought a lot of jewellery from here, its all been good quality and well priced so far, and the delivery is reasonable considering it comes from abroad. Its where I get all my jewellery now

Rated 5 out of 5 stars
Verified

I've been shopping with crazy factory for 10 years and it has made my ear stretching experience so much better. I always love the jewelry and the quality. You always have my size and with thicker lob... See more

Rated 3 out of 5 stars
Verified

I like their stuff, but a few things now after using them a while bother me. Whilst the bars themselves are stainless steel the attachments to me personally don't seem to be the same material. The att... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing quality jewellery and always carry the larger sizes for plugs and tunnels been using crazy factory since 2020 and I won't go anywhere else for new pieces Always packaged really well and com... See more

Rated 3 out of 5 stars

They sent the wrong sized product and Claudia from customer service refused to compensate for the product and delivery. This, after she wanted me to measure a 1.2mm hole with a ruler, which makes... See more

Company replied

Rated 3 out of 5 stars

Piercing prices amazing, but the sizes aren't guaranteed and customer service is lacking. Keep in mind when ordering something that the size may be off bij 0.2-0.6mm and they will do nothing about i... See more

Company replied

Rated 5 out of 5 stars

After reading other reviews about crazy factory i was worried I wouldn't receive my order but I was pleasantly surprised. My order arrived in the time it was stated when I ordered also the quality of... See more

Rated 5 out of 5 stars
Verified

I am always satisfied with quality, wide sortiment to choose from. I am Your customer for over 12 years already, so that speaks fór itself :)

Rated 5 out of 5 stars
Verified

I just love crazy factory! The jewellery available, you just can't find anywhere else. The prices are great too! The delivery information given advises about possible delays, but I've never experienc... See more

Rated 5 out of 5 stars
Verified

Items matched descriptions as advertised on the website. Love that you can request sterilisation on the jewellery too! All jewellery came in their own packaging & really great quality too!

Rated 5 out of 5 stars

This is the only shop I go to for piercings. They ship very fast and package well. They have lots of other accessories like rings, earrings, bracelets. It's a trustworthy shop and I haven't had a bad... See more

Rated 5 out of 5 stars
Verified

Great products, honest shipping time and rates, perfect! CS is very responsive. I have many skin reactions but not with these jewels because they're using excellent metals. A+++!

Rated 5 out of 5 stars

Great stock of piercings, unbeatable prices. I have been using Crazy Factory services for a while now. They have an amazing stock of very good quality piercings at great value. Right... It is not A... See more

Rated 3 out of 5 stars
Verified

I've not received the product yet, but the website advertised a flash sale of 10% if you inputted a particular code. Went back and forward a couple of times in my basket and on the product page but co... See more

Company replied

Rated 5 out of 5 stars

I ordered from ebay, the shipping cost on ebay was incorrect, but with some talking with support we managed to come to an agreement, shipping was a extra 50euro, but that's fine. Amazing customer sup... See more

Rated 5 out of 5 stars
Verified

The only place i buy my body jewellery from for a long time now. Best for prices and the best for quality. Delivery to me in the UK is very quick too. Crazy factory seriously seriously deserve 10 sta... See more

Rated 5 out of 5 stars
Verified

Glad you had a similar blue opal septum ball and bar to mine that which recently broke. Searching for what I needed was simple and I like how many options of sizes of ball and bars there are, width, e... See more

Rated 5 out of 5 stars
Verified

Crazy Factory is always so awesome to shop with. You just seem to have anything and everything, its super easy to find what I'm looking for and everything is always so affordable.

Rated 5 out of 5 stars
Verified

Good quality product, love that you can get piercing pre strerilized. Good price for implant grade titanium. Fast delivery.

Rated 5 out of 5 stars
Verified

My past experience was good that is why I have reordered simlar products, sensible price and fair postal charges, UNLIKE Amazons rip off postal charges

Rated 5 out of 5 stars
Verified

Have placed a few orders with Crazy Factory. On a couple of occasions I had an issue with a couple of the piercings and they promptly solved it. Very responsive customer services.

Rated 5 out of 5 stars
Verified

Have clear distinction between products and have a great way od helping regarding sizes. Also, love the "sterilised" option.

Rated 5 out of 5 stars
Verified

Best product offer Best prices Cheap international delivery fee Easy to sort products

Rated 5 out of 5 stars
Verified

Great! Customer for many years; Satisfaction; Reference point about piercings, plugs, and many

Rated 4 out of 5 stars
Verified

I tried to buy earlier and it showed me +10e, then i reloaded the page after an hour and it showed real price. But after all there was no other problems.

Rated 5 out of 5 stars
Verified

Super user friendly site, has a lot of information to guide your purchase. Lots of variety at a great value too! :)

Rated 5 out of 5 stars
Verified

Lower product prices; lower mailing charges; willingness to ship to PO Box address; improved product indexing enabling easier locatin of intended products.

Rated 4 out of 5 stars
Verified

Products are always good :) shipping is a bit off tho. They promise 4-7 work days but it’s more like 10-12. No complaints tho! Very good stuff

Rated 5 out of 5 stars
Verified

Crazy Factory have all you need. Specially if you are a body piercer or even just a costumer. They have it all.

Rated 3 out of 5 stars
Verified

You are not as good value as you were. Also there is a lot of tunnels clearly for a women, less choice for men

Company replied

Rated 5 out of 5 stars
Verified

I've been ordering for years. Fair pricing, reliable delivery process.

Rated 5 out of 5 stars

Ive been ordering with these for more than a decade, no complaints, always on time, superb packaging and service. Never had an issue whatsoever. Thank you guys🤙🏼

Rated 5 out of 5 stars

If you're looking for quality, look no further! Crazy Factory truly offers the best quality piercings. Their customer service is also excellent. I can't say anything negative about Crazy Factory!

Rated 5 out of 5 stars
Verified

Great quality and fair prices! I tried to order a septum piercing from another store and I couldn't get the proper sizing until I came back to my trusty Crazy Factory.

Rated 5 out of 5 stars
Verified

Crazy factory is a good business who sells cheap but good items. I think it is good because I can buy what I need at a good price.

Rated 5 out of 5 stars
Verified

Jewelry is nicely finished and sizing is correct. I love stone plugs and wooden spirals and hangers....would like to see more of these

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Company details

  1. Body Piercing Shop
  2. Jewelry Store
  3. Tattoo and Piercing Shop

Written by the company

From the latest trends to timeless classics, we have a huge selection of piercings and fashion jewellery at unbeatable prices. How? We skip all the middlemen to deliver straight from the Factory - and pass these savings on to you! With more than 7 million customers from over 100 countries, Crazy Factory is the world's number one piercing shop!

Crazy Factory - The best piercings you can buy for less!

Written by the company

DO IT YOUR WAY!
You’re unique, you’ve got your own style. You dress the way you want to. Find the perfect piercings and jewellery for you in our shop. We offer a huge variety, high quality and stunning factory prices.
The choice is yours.
We offer the latest trends, extraordinary highlights and a huge variety of more than 80.000 products! Available in all kinds of colours, varieties and sizes. We also produce more than 2000 new items every year, in order to be up to date all the time.
Quality you know you can trust.
We only offer items of verified quality. Our large quality assurance team ensures that you’ll only receive fully functional products. And if something does go wrong, our customer support team will definitely be happy to assist you.

FREE SHIPPING!

Free shipping on orders over €29

Order more, pay less! For all orders over €29, we ship for free no matter where you are in the world. Crazy or what?

Contact info

The World's Nr. 1 Piercing Shop

Over 7 mio. customers can't be wrong, go crazy today & never look back

4.3

Excellent

TrustScore 4.5 out of 5

83K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

You don’t get your money back even when…

You don’t get your money back even when you’ve returned the order

9 November 2025
Crazy Factory logo

Reply from Crazy Factory

Hello Irene,

Thank you for taking the time to evaluate your purchase from Crazy Factory through Trustpilot. We are very sorry to hear that there was an issue with your order and would like to cooperate with you to find a solution. For this reason, we would kindly ask you to contact our customer support at info.en@crazy-factory.com. We apologize for asking you to describe the issue once again, but this will ensure that we can help you in the best way possible.
Please be sure to mention that you’ve already contacted us through Trustpilot so that no important details are overlooked. The best thing you can do is to put „Trustpilot“ in the subject line.
If our customer support agents are able to offer you a satisfying solution to your issue, we would kindly ask you to upgrade your original stars rating to a positive one.

Best regards,

Marco

Crazy Factory Support

Rated 4 out of 5 stars
Verified

The variety of choice is amazing and…

The variety of choice is amazing and the quality is pretty good. Its great for expressing yourself considering that the jewelry is so cool and interesting and the prices are good mostly. Just one piercing came too fragile once and broke instantly but all others are still great. Thanks!

21 December 2025
Rated 1 out of 5 stars
Verified

I have never received the package

I have never received the package, the customer service was of NO HELP.

2 December 2025
Crazy Factory logo

Reply from Crazy Factory

Hello Laura,

Thank you for taking the time to evaluate your purchase from Crazy Factory through Trustpilot. We are very sorry to hear that there was an issue with your order and would like to cooperate with you to find a solution. For this reason, we would kindly ask you to contact our customer support at info.en@crazy-factory.com. We apologize for asking you to describe the issue once again, but this will ensure that we can help you in the best way possible.
Please be sure to mention that you’ve already contacted us through Trustpilot so that no important details are overlooked. The best thing you can do is to put „Trustpilot“ in the subject line.
If our customer support agents are able to offer you a satisfying solution to your issue, we would kindly ask you to upgrade your original stars rating to a positive one.

Best regards,

Marco

Crazy Factory Support

Rated 1 out of 5 stars
Redirected

Didn't received paid products

I placed and paid for an order in the last week of November. The order was supposedly shipped on December 1st, yet I still have not received anything. Their stated delivery time of up to 7 business days has been massively exceeded.
I contacted customer support three times and only received copy-paste responses telling me to “be patient.” No solution was provided, no tracking update, no delivery, and no refund. Despite failing to deliver the order, they refuse to return my money.

This experience feels extremely unprofessional and misleading. Based on my experience, I strongly advise against ordering from this company.

21 December 2025
Unprompted review
Crazy Factory logo

Reply from Crazy Factory

Hello Tjaša,

Thank you for taking the time to evaluate your purchase from Crazy Factory through Trustpilot. We are very sorry to hear that there was an issue with your order and would like to cooperate with you to find a solution. For this reason, we would kindly ask you to contact our customer support at info.en@crazy-factory.com. We apologize for asking you to describe the issue once again, but this will ensure that we can help you in the best way possible.
Please be sure to mention that you’ve already contacted us through Trustpilot so that no important details are overlooked. The best thing you can do is to put „Trustpilot“ in the subject line.
If our customer support agents are able to offer you a satisfying solution to your issue, we would kindly ask you to upgrade your original stars rating to a positive one.

Best regards,

Marco

Crazy Factory Support

Rated 2 out of 5 stars

Package didnt arrive

I ordered there twice, so I know the products are great. Second order however never arrived after stalling in the first few mails they eventually stopped responding all together. So now I dont know who has better quality at that price but also dont feel like ordering from them again bc you cant track parcels.

28 November 2025
Unprompted review
Crazy Factory logo

Reply from Crazy Factory

Hello Ylva,

Thank you for taking the time to evaluate your purchase from Crazy Factory through Trustpilot. We are very sorry to hear that there was an issue with your order and would like to cooperate with you to find a solution. For this reason, we would kindly ask you to contact our customer support at info.en@crazy-factory.com. We apologize for asking you to describe the issue once again, but this will ensure that we can help you in the best way possible.
Please be sure to mention that you’ve already contacted us through Trustpilot so that no important details are overlooked. The best thing you can do is to put „Trustpilot“ in the subject line.
If our customer support agents are able to offer you a satisfying solution to your issue, we would kindly ask you to upgrade your original stars rating to a positive one.

Best regards,

Marco

Crazy Factory Support

Rated 4 out of 5 stars
Verified

Great, but no tracking number

I have been ordering piercing jewelry from Crazy Factory for years. Great selection at great prices. I gave it four stars instead of five only because they don't provide tracking nuber so I am always a bit stressed out while waiting for the package to arrive.

19 December 2025
Rated 1 out of 5 stars

They dont care

They dont care. They are just a greedy company with horrible customer support. Look they might even reply to this message like i have wrote a problem but its just an automated message that means nothing, write as much as you want to them, they are still going to be asses.

18 December 2025
Unprompted review
Crazy Factory logo

Reply from Crazy Factory

Hello,

Thank you for taking the time to evaluate your purchase from Crazy Factory through Trustpilot. We are very sorry to hear that there was an issue with your order and would like to cooperate with you to find a solution. For this reason, we would kindly ask you to contact our customer support at info.en@crazy-factory.com. We apologize for asking you to describe the issue once again, but this will ensure that we can help you in the best way possible.
Please be sure to mention that you’ve already contacted us through Trustpilot so that no important details are overlooked. The best thing you can do is to put „Trustpilot“ in the subject line.
If our customer support agents are able to offer you a satisfying solution to your issue, we would kindly ask you to upgrade your original stars rating to a positive one.

Best regards,

Marco

Crazy Factory Support

Rated 2 out of 5 stars

Just for getting them!!!

Just for getting them!!!
Had to pay additional money to the post because I had to pay additional fee…
35€ for a package of 30€.
So 2 just so I have them, where cheap and now, like u said…

9 December 2025
Unprompted review
Crazy Factory logo

Reply from Crazy Factory

Hello Silvie,

Thank you for taking the time to evaluate your purchase from Crazy Factory through Trustpilot. We are very sorry to hear that there was an issue with your order and would like to cooperate with you to find a solution. For this reason, we would kindly ask you to contact our customer support at info.en@crazy-factory.com. We apologize for asking you to describe the issue once again, but this will ensure that we can help you in the best way possible.
Please be sure to mention that you’ve already contacted us through Trustpilot so that no important details are overlooked. The best thing you can do is to put „Trustpilot“ in the subject line.
If our customer support agents are able to offer you a satisfying solution to your issue, we would kindly ask you to upgrade your original stars rating to a positive one.

Best regards,

Marco

Crazy Factory Support

Rated 1 out of 5 stars
Verified

My Last purchase never arrived

My Last purchase never arrived. Had to purchase IT once more.

17 December 2025
Crazy Factory logo

Reply from Crazy Factory

Hello Dr. Greenthumb,

Thank you for taking the time to evaluate your purchase from Crazy Factory through Trustpilot. We are very sorry to hear that there was an issue with your order and would like to cooperate with you to find a solution. For this reason, we would kindly ask you to contact our customer support at info.en@crazy-factory.com. We apologize for asking you to describe the issue once again, but this will ensure that we can help you in the best way possible.
Please be sure to mention that you’ve already contacted us through Trustpilot so that no important details are overlooked. The best thing you can do is to put „Trustpilot“ in the subject line.
If our customer support agents are able to offer you a satisfying solution to your issue, we would kindly ask you to upgrade your original stars rating to a positive one.

Best regards,

Marco

Crazy Factory Support

Rated 1 out of 5 stars

Never received my package.

Never received my package.

I ordered from Crazy factory on 25.11. and I still haven't received anything after three weeks. The customer service so far hasn't been helpful, as there is no tracking number, and they haven't told me anything useful. I'm really disappointed by this, as I ordered from them once before and i received my package, although i had to pay the customs fee myself. I live in the Czech republic and i see other reviewers had the same problem.

17 December 2025
Unprompted review
Crazy Factory logo

Reply from Crazy Factory

Hello Marie,

Thank you for taking the time to evaluate your purchase from Crazy Factory through Trustpilot. We are very sorry to hear that there was an issue with your order and would like to cooperate with you to find a solution. For this reason, we would kindly ask you to contact our customer support at info.en@crazy-factory.com. We apologize for asking you to describe the issue once again, but this will ensure that we can help you in the best way possible.
Please be sure to mention that you’ve already contacted us through Trustpilot so that no important details are overlooked. The best thing you can do is to put „Trustpilot“ in the subject line.
If our customer support agents are able to offer you a satisfying solution to your issue, we would kindly ask you to upgrade your original stars rating to a positive one.

Best regards,

Marco

Crazy Factory Support

Rated 1 out of 5 stars
Verified

Never got my order.

Never got my order.

I have been waiting and it hasn't come and I don't know why there isn't tracking, there should be and I wouldn't have given this a one star because I would know where my package was. But there isnt tracking, so, I don't know where my stuff is.
Emailed them and all they say is....It takes up to 15 working days after sending it for delivery (sent on 04.12).
Girl- bye. It did not say that in the shipping confirmation. You people just lie and make up stuff. So, no. I won't be changing my review to a positive one <3

15 December 2025
Crazy Factory logo

Reply from Crazy Factory

Hello,

Thank you for taking the time to evaluate your purchase from Crazy Factory through Trustpilot. We are very sorry to hear that there was an issue with your order and would like to cooperate with you to find a solution. For this reason, we would kindly ask you to contact our customer support at info.en@crazy-factory.com. We apologize for asking you to describe the issue once again, but this will ensure that we can help you in the best way possible.
Please be sure to mention that you’ve already contacted us through Trustpilot so that no important details are overlooked. The best thing you can do is to put „Trustpilot“ in the subject line.
If our customer support agents are able to offer you a satisfying solution to your issue, we would kindly ask you to upgrade your original stars rating to a positive one.

Best regards,

Marco

Crazy Factory Support

Rated 5 out of 5 stars
Verified

5 years long relationship

I have around twenty piercings and I’ve been purchasing from them for about five years now. The first thing I feel the need to highlight is that over these five years they have adopted an ecological approach that I haven’t seen on any other website. They moved from paper wrapping with bubble wrap and plastic zip-lock bags to recycled paper packaging, with perforated paper used as padding when necessary. It’s a detail I found extremely pleasing.

As for the products, with as many as four piercings just in the oral area, I can confirm the quality of the items. A chart showing the size of the piercings compared to something familiar (like a coin, a button, or a beer cap) would be useful, as I understand it can be difficult to determine the right size needed for each one. Aside from this, they offer a sterilization service, size charts, and a practical website that is easy to navigate. Highly recommended.

28 September 2025
Rated 5 out of 5 stars
Verified

Good prices and materials

I ordered here a few times already and it's definitely been my go to now. To me there's very good prices and deals, even their materials are obviously good. I've never had any problems and I usually get the titanium ones.
(The only problem I've had was the segment ring I got a long time ago, which I never bought again. I don't really know much about them. I thought they would be the same thing as clickers lol.)

15 December 2025

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