I have been ordering piercing jewelry from Crazy Factory for years. Great selection at great prices. I gave it four stars instead of five only because they don't provide tracking nuber so I am always... See more

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Company details
Written by the company
From the latest trends to timeless classics, we have a huge selection of piercings and fashion jewellery at unbeatable prices. How? We skip all the middlemen to deliver straight from the Factory - and pass these savings on to you! With more than 7 million customers from over 100 countries, Crazy Factory is the world's number one piercing shop!
Crazy Factory - The best piercings you can buy for less!
Written by the company
- DO IT YOUR WAY!
- You’re unique, you’ve got your own style. You dress the way you want to. Find the perfect piercings and jewellery for you in our shop. We offer a huge variety, high quality and stunning factory prices.
- The choice is yours.
- We offer the latest trends, extraordinary highlights and a huge variety of more than 80.000 products! Available in all kinds of colours, varieties and sizes. We also produce more than 2000 new items every year, in order to be up to date all the time.
- Quality you know you can trust.
- We only offer items of verified quality. Our large quality assurance team ensures that you’ll only receive fully functional products. And if something does go wrong, our customer support team will definitely be happy to assist you.
FREE SHIPPING!
Free shipping on orders over €29
Contact info
Switzerland
- info@crazy-factory.com
- www.crazy-factory.com
The World's Nr. 1 Piercing Shop
Replied to 97% of negative reviews
Typically replies within 24 hours
Never got what I ordered
Never got what I ordered. After 18 days I'm still waiting
May use AI-assist with repliesRead more
You don’t get your money back even when…
You don’t get your money back even when you’ve returned the order

Reply from Crazy Factory
The variety of choice is amazing and…
The variety of choice is amazing and the quality is pretty good. Its great for expressing yourself considering that the jewelry is so cool and interesting and the prices are good mostly. Just one piercing came too fragile once and broke instantly but all others are still great. Thanks!
I have never received the package
I have never received the package, the customer service was of NO HELP.

Reply from Crazy Factory
Didn't received paid products
I placed and paid for an order in the last week of November. The order was supposedly shipped on December 1st, yet I still have not received anything. Their stated delivery time of up to 7 business days has been massively exceeded.
I contacted customer support three times and only received copy-paste responses telling me to “be patient.” No solution was provided, no tracking update, no delivery, and no refund. Despite failing to deliver the order, they refuse to return my money.
This experience feels extremely unprofessional and misleading. Based on my experience, I strongly advise against ordering from this company.

Reply from Crazy Factory
Package didnt arrive
I ordered there twice, so I know the products are great. Second order however never arrived after stalling in the first few mails they eventually stopped responding all together. So now I dont know who has better quality at that price but also dont feel like ordering from them again bc you cant track parcels.

Reply from Crazy Factory
recommendation
I've been ordering for years. Fair pricing, reliable delivery process.
Great, but no tracking number
I have been ordering piercing jewelry from Crazy Factory for years. Great selection at great prices. I gave it four stars instead of five only because they don't provide tracking nuber so I am always a bit stressed out while waiting for the package to arrive.
Good value, brilliant quality
Always fantastic quality. Make sure you order in plenty of time to the UK, as international postage can take a few days. Customer service are always helpful with any issues.
The quality and wide choice of product.
They dont care
They dont care. They are just a greedy company with horrible customer support. Look they might even reply to this message like i have wrote a problem but its just an automated message that means nothing, write as much as you want to them, they are still going to be asses.

Reply from Crazy Factory
Just for getting them!!!
Just for getting them!!!
Had to pay additional money to the post because I had to pay additional fee…
35€ for a package of 30€.
So 2 just so I have them, where cheap and now, like u said…

Reply from Crazy Factory
My Last purchase never arrived
My Last purchase never arrived. Had to purchase IT once more.

Reply from Crazy Factory
Never received my package.
Never received my package.
I ordered from Crazy factory on 25.11. and I still haven't received anything after three weeks. The customer service so far hasn't been helpful, as there is no tracking number, and they haven't told me anything useful. I'm really disappointed by this, as I ordered from them once before and i received my package, although i had to pay the customs fee myself. I live in the Czech republic and i see other reviewers had the same problem.

Reply from Crazy Factory
Overall improved purchase experience
Lower product prices; lower mailing charges; willingness to ship to PO Box address; improved product indexing enabling easier locatin of intended products.
Never got my order.
Never got my order.
I have been waiting and it hasn't come and I don't know why there isn't tracking, there should be and I wouldn't have given this a one star because I would know where my package was. But there isnt tracking, so, I don't know where my stuff is.
Emailed them and all they say is....It takes up to 15 working days after sending it for delivery (sent on 04.12).
Girl- bye. It did not say that in the shipping confirmation. You people just lie and make up stuff. So, no. I won't be changing my review to a positive one <3

Reply from Crazy Factory
5 years long relationship
I have around twenty piercings and I’ve been purchasing from them for about five years now. The first thing I feel the need to highlight is that over these five years they have adopted an ecological approach that I haven’t seen on any other website. They moved from paper wrapping with bubble wrap and plastic zip-lock bags to recycled paper packaging, with perforated paper used as padding when necessary. It’s a detail I found extremely pleasing.
As for the products, with as many as four piercings just in the oral area, I can confirm the quality of the items. A chart showing the size of the piercings compared to something familiar (like a coin, a button, or a beer cap) would be useful, as I understand it can be difficult to determine the right size needed for each one. Aside from this, they offer a sterilization service, size charts, and a practical website that is easy to navigate. Highly recommended.
Good prices and materials
I ordered here a few times already and it's definitely been my go to now. To me there's very good prices and deals, even their materials are obviously good. I've never had any problems and I usually get the titanium ones.
(The only problem I've had was the segment ring I got a long time ago, which I never bought again. I don't really know much about them. I thought they would be the same thing as clickers lol.)
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