Wood Finishes Direct Reviews 84,405

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their high quality and effectiveness for various wood finishing needs. Consumers appreciate the wide selection available and find the products competitively priced, often better than other retailers. The ordering process is described as easy and efficient, contributing to a positive overall experience. People are particularly impressed with the delivery service, frequently mentioning prompt and fast shipping, even with standard delivery options. Many reviewers were pleased with the secure packaging, ensuring products arrive in excellent condition. The company's commitment to customer satisfaction is evident in their helpful advice, excellent communication, and quick resolution of any issues.

Based on these reviews

Rated 5 out of 5 stars

Asked for advice and was provided with a good explantion of what was needed. Ordered the products which arrived the following day. Slight hiccup with one of the products not being deliverd by DPD and... See more

Company replied

Rated 5 out of 5 stars

Have ordered several times from Wood Finishes Direct (they were recommended by a friend) and have never been disappointed. I know if I buy something from them (most recently, a small hand sanding tool... See more

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Rated 5 out of 5 stars

Cracking good company to deal with, quality products at a competitive price, delivered over 2 days from ordering, No hassle at all, well done.

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Rated 5 out of 5 stars

Really pleased with the service. Very competitive prices, and it was super easy to find the products I was looking for. I was also very pleasantly surprised with the speedy delivery. Thank you very mu... See more

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Rated 3 out of 5 stars

Product is good, but let down by delivery. We paid more for next day delivery but company reported no one at home six minutes into proposed delivery time. I was standing outside my house waiting for i... See more

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Rated 5 out of 5 stars

As a 1st time purchaser, I could not fault any aspect of my purchase. Friendly call handler , speedy payment system. Goods arrived quicker than anticipated, perfect service from the courier . W... See more

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Rated 5 out of 5 stars

Wood Finishes. Thank you once again exceptional ordering system you have I look to see what I need then read the description place my order and hey presto it arrives next day. Now that's incredible se... See more

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Rated 3 out of 5 stars

product arrived eventually in a damaged (but not punctured) container. delivery service via DPD poor. claimed they couldn’t find the address then delivered two days later with no additional informatio... See more

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Rated 5 out of 5 stars

Needed a discontinued paint from Dulux and Wood Finishes Direct provided it! And the delivery was very fast. Thank you. Highly recommended.

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Rated 5 out of 5 stars

Wood Finishes outstanding service. Since I have been ordering from you your services have been incredible. Normal I search the Internet for the product I specifically want but can't find it. Then I po... See more

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Rated 5 out of 5 stars

Now, this review is subject to change if they bombard me with spam marketing I never signed up for, but the next day delivery is great. My normal supplier, which was a bit cheaper was out of st... See more

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Rated 5 out of 5 stars

First time dealing with Wood Finishes Direct. Good price, quick delivery , and really well packaged. Seems like a properly run company , and would not hesitate in using them again.

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Rated 5 out of 5 stars

Wood Finishes Direct, excellent company. Order came well within the 3 day delivery period. Wood Finishes go the extra mile to make sure their customers are happy. Website has good offers on some produ... See more

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Rated 5 out of 5 stars

I have ordered few samples of a product from this website and later picked on full size product. Unfortunately it was broken and spilt within the parcel, but Georgie has assisted me very promptly an... See more

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Rated 5 out of 5 stars

I have never used Wood Finishes before but came across them whilst trying to buy small cans of Sandtex White Masonry Paint which my local diy stores do not stock. Ordered one day, delivered the next,... See more

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Rated 5 out of 5 stars

First time I’ve used this company and will definitely use them again. Ordered a 5 Litre tin of paint on a Friday afternoon and it was delivered within 24 hours even though I went for the free economy... See more

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Rated 5 out of 5 stars

Fantastic company. Have used them numerous times. Product arrives promptly and is competitively priced.. Usually order Barrentine wood preserver which I have found doesn't flake and is easy to reapply... See more

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Rated 5 out of 5 stars

Always plenty of stock. Never failed to have colour and quantity required. Every order has arrived next day without having to pay extra. Easy website ordering. Competitive pricing. Just wish that 1/2... See more

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Rated 5 out of 5 stars

Ordered my paint on Sunday morning,it arrived 1.30pm Monday,very well packed,had 3 email updates during that time,great service and communication.The paint..Dulux heritage..was at a very competitive p... See more

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Rated 5 out of 5 stars

I ordered two items from Wood Finishers Direct, they were the best priced items by far, included was free delivery as my items were above £60.00. This company kept me informed about my order and the i... See more

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Rated 5 out of 5 stars

Wood Finishes Direct, excellent service every time. I ordered Barrettine wood preserver, came within specified time of 1 to 3 days. Great offers on their website too. What's not to like! Awesome job g... See more

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Rated 5 out of 5 stars

Excellent. Next day delivery within the time slot, well informed by email. Well packaged. Because I was buying 5L primer, I didn't have to pay for postage.

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Rated 5 out of 5 stars

Not for the first time the company’s staff provided practical, helpful advice by phone. Having placed my recent order, I was pleasantly surprised again by the speed of its delivery. Well done and th... See more

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Rated 5 out of 5 stars

Ordered on Sunday morning, paid for next day delivery and it arrived on time. A competitive price was important due to the quantity of wood preserver needed.

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Rated 5 out of 5 stars

Wow great company and product I paid for a next day delivery which came the following morning the product I bought was Barrettine Wood Protective Treatment for my new fence which was installed earlier... See more

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Rated 5 out of 5 stars

I ordered Barrettine golden brown wood protector at 15.55 on Sunday, buying it £11 cheaper than B&W (who didn’t have the right colour in stock). So, I paid £10 delivery charge for delivery before 1... See more

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Rated 5 out of 5 stars

From ordering samples to final product process very easy. Final product order placed on a Saturday and whilst paying for next day delivery did not expect order to arrive on a Sunday but it did …. Deli... See more

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Rated 5 out of 5 stars

I ordered a product late on Sunday paid extra for quick delivery, unbelievably it arrive on Monday morning in a rural location I was messaged and e-mailed by the courier and it arrive bang on time T... See more

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Rated 5 out of 5 stars

Item ordered was delivered today earlier than expected. Item was extremely well packaged and arrived safely and in good condition. Well impressed.

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Rated 5 out of 5 stars

Wood Finishes Direct delivered on the date they stated. Their communication is exemplary. The product was delivered in pristine condition. Having used their coatings before they always produce an imma... See more

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Rated 5 out of 5 stars

I have several times needed technical advice from ‘wood-finishes direct’ on various paint products. Staff have always been extremely patient and helpful when trying to help me find the right product f... See more

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Rated 5 out of 5 stars

First time we have used Wood Finishes Direct, easy site to navigate, purchase and delivery was excellent, received next day. Great service.

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Rated 3 out of 5 stars

Let down by delivery. Product is great and delivery time was impressive. However, the courier left the box in the garden upside down, despite the arrows on the box. Happily there were no leaks.

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Rated 5 out of 5 stars

Great to have easy access to the Sadolin range in all it's various colours, sizes and types. Delivered quickly, securely packed with great communication all the way.

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Rated 5 out of 5 stars

Absolutely spot on with expertise, experience, help and advice and these are coupled with their product availability, value for money and speed of delivery. Excellent! Thank-you!

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Rated 5 out of 5 stars

Great service, faster than expected delivery. I ordered Fiddes Hard Wax Oil Dead Matt along with a brush and microfibre cloth, and seem to be getting a good finish on oak so far.

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Rated 5 out of 5 stars

Great service during ordering . Kept up to date with the whole process until delivery and after . My order of sikkens was delivered the following day of ordering over the phone .

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Rated 5 out of 5 stars

Great service ordered yesterday and received today. Plus the price was excellent too. We will be ordering from them again.

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Rated 5 out of 5 stars

Efficient and friendly service with a speedy delivery. First purchase from the company and will definitely be using them again

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Rated 5 out of 5 stars

Required items were in stock and delivered promptly. As per previous orders, all good. Excellent products.

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Rated 5 out of 5 stars

Excellent service , very quick, great packaging.Easy to navigate website. Great choice of products. Reasonable prices.

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Rated 5 out of 5 stars

Excellent service and friendly. Goods packaged well and arrived very quickly. Had a query which was answered very promptly. Happy customer.

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Rated 5 out of 5 stars

Amazing delivery service on a Sunday just before the xmas period - many thanks.

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Rated 5 out of 5 stars

Happy to find exactly what I was looking for online and delivery was fast and extremely well packaged.

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Rated 5 out of 5 stars

Speedy delivery. Ordered Tuesday evening, and here by 12.07 today. My DPD timeslot was 12.07 to 13.07. The DPD app was lagging behind the driver though, so it was a surprise when the doorbell rang.

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Rated 5 out of 5 stars

Great service - the website also gives ample detail about the product making choice easier

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Rated 5 out of 5 stars

Impressive service - ordered and received in just over 20 hrs!

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Rated 5 out of 5 stars

Delivered on time as per instructions look forward to using my purchase, so pleased the company use a reputable delivery company .

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Rated 5 out of 5 stars

Perfect, knowledgeable staff, best price I could find and good delivery!

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Company details

  1. Do-it-Yourself Shop
  2. Interior Designer
  3. Paint Store
  4. Woodworking Supply Store

Written by the company

Our company's foundation is based on strong customer service values. Any wood related questions can be emailed and we will aim to reply the same day or you can call in and speak to one of our friendly advisers. Feel free to put us to the test with any wood related problems and if we can't help we should know a man who can!


Contact info

4.8

Excellent

TrustScore 5 out of 5

84K reviews

5-star
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1-star

Replied to 74% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Refusal to take responsibility for sending damaged goods

I ordered some paint to be delivered mail order from Wood Finishes Direct. The company chose to organise delivery with DPD. When the paint arrived the tin was dented and paint leaking from it, yet the company refuse to take any responsibility at all for supplying damaged goods. They say it must have been damaged in transit. But as they are responsible for organising transit DPD say they only deal with the company. I will be contacting consumer advise to find out if it is legal to not guarantee goods in advertisers condition but warn anyone about buying from this company.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. The only supplier to stock a hard-to-find paint at a fair price. Very satisfied with Wood Finishes and will purchase from them again. Highly recommend.

14 November 2025
Unprompted review
Rated 3 out of 5 stars

Very prompt delivery

Very prompt delivery. Sadly bottle broke and leaked

21 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello Lynn,

Thanks for taking the time to leave us a review.

We're pleased that the delivery arrived quickly but sad to hear that it arrived damaged. Can you please contact out Customer Connections Team via hello@wood-finishes-direct.com with your order details so that we can look into this further for you?

We expect our customers to receive their order in the same perfect condition that we send them out in, however sometimes, damages do happen during transit. Unless we know about them, we can not do anything to help, nor can we report the issue to DPD to prevent things such as this happening in the future.

We appreciate your understanding and look forward to hearing from you.

SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent service thanks..

21 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi John,

Thank you for taking the time to leave us a review.

We're really pleased to hear that you were impressed with the service, we're always on hand to assist with your next project too!

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, thanks

21 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Terry,

Thank you for taking the time to leave us a review.

We’re really pleased to hear that your order arrived quickly. Our Warehouse Team work hard to ensure goods are packaged safely and dispatched in a timely manner, so it’s great to hear that this shone through for you.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Really excellent company to deal with

Really excellent company to deal with. Super professional, super efficient and super fast delivery. Cannot praise them enough 5*.

20 December 2025
Unprompted review
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Reply from Wood Finishes Direct

Hello Mrs Jacques,

Thank you so much for your fantastic feedback!

We’re thrilled to hear that you found our service professional, efficient, and fast. Our team works hard to provide a smooth experience for every customer, so it’s wonderful to know this came through for you.

We really appreciate your kind words and look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 2 out of 5 stars

Misleading returns process

Ordered standard Dulux Heritage paint from Wood Finishes Direct. I accept that their website policy states that some paint even if standard is non-returnable.

The issue was not the policy itself, but the returns process.

When I used the company’s DPD returns portal, it allowed me to submit the return, generate a return reference, and send the item back without any clear warning at that stage that this type of product was excluded from refund.

Returns portals typically either block non-returnable items entirely or require an explicit acknowledgement at the point of return. In this case, neither happened.

When I queried this, I was repeatedly told by customer service advisors that the exclusion was “clear on the returns portal”. When I asked for this wording to be shown to me, the only wording provided related to the website policy, not the returns portal itself. It felt as though the distinction between the website policy and the behaviour of the returns system was not being understood.

The paint was eventually sent back to me free of charge, but the underlying issue, that the returns system allows customers to proceed with returns for excluded items without clear warnings at the point of action, was never acknowledged or addressed.

The experience was unnecessarily confusing and stressful, and could easily be avoided with a clearer returns process. I would not use this company again.

19 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience with our returns process was confusing and stressful- that’s never the experience we want for our customers.

You are correct that our website policy clearly states certain products, including standard Dulux Heritage paint, are non-returnable. However, we understand your concern about the returns portal allowing the process to proceed without an explicit warning at that stage. Unfortunately, there is no way for DPD’s system to identify the contents of an order in order to establish its eligibility for return. We encourage customers to read the details listed on our website and to contact our team if they are ever unsure.

We will continue to review this internally to avoid similar situations in the future. If an opportunity arises where DPD’s portal can access information from specific order details, we will absolutely make these changes.

Thank you again for bringing this to our attention, it helps us improve for all our customers. If you have any further questions or suggestions, please feel free to contact us directly via hello@wood-finishes-direct.com.

SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent service, advice and customer care

Asked for advice and was provided with a good explantion of what was needed. Ordered the products which arrived the following day. Slight hiccup with one of the products not being deliverd by DPD and i had to find out on their website what had happened, but as soon as I contacted Wood Finishes Direct they organised a replacement which arrived the next morning. Excellent service, advice and customer care

18 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Tania,

Thank you so much for sharing your feedback!

We’re delighted to hear that our advice helped you choose the right products and that your order arrived promptly. We’re sorry for the slight hiccup with DPD, but we’re glad we could resolve it quickly and get the replacement to you the next morning.

Your kind words about our service and customer care mean a lot to us. We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Cracking good company to deal with

Cracking good company to deal with, quality products at a competitive price, delivered over 2 days from ordering,
No hassle at all, well done.

19 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Kenneth,

Thank you so much for your fantastic feedback!

We’re delighted to hear that you found us easy to deal with and that your order arrived promptly. Our team works hard to provide quality products at competitive prices and to ensure a smooth, hassle-free experience for every customer- so it’s great to know this came through for you.

We really appreciate your kind words and look forward to helping you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Happy customer

Professional service throughout. Great communication experience and delivered spot on.happy happy customer2275

19 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Peter,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you experienced a professional service throughout, with great communication and timely delivery. It’s fantastic to know that everything went smoothly and that you’re a happy customer because that’s exactly what we aim for.

We really appreciate your kind words and look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Except service throughout especially…

Except service throughout especially Sarah Jane very efficient delivery service marvellous

18 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Ian,

Thank you so much for your kind words!

We’re delighted to hear that you experienced excellent service throughout and that our delivery met your expectations. A special thank you for my mention, I am thrilled to know my efforts made a difference.

We really appreciate your review and as always, look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Great service

Great service, very quick delivery.

18 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Gloria,

Thank you for your feedback!

We’re so pleased to hear that you were happy with our service and the speed of delivery. Our team works hard to ensure orders are dispatched promptly and arrive in perfect condition, so it’s great to know this came through for you.

We look forward to helping you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service. Very competitive prices, and it was super easy to find the products I was looking for. I was also very pleasantly surprised with the speedy delivery. Thank you very much, I will sure be placing an order with your business again.

16 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you for taking the time to leave us a review.

We're pleased to hear that you were happy with our competitive prices, fast delivery and that you found our website was easy to navigate.

Thank you for your recommendation, we look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Impressive service

Impressive service - ordered and received in just over 20 hrs!

16 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you for taking the time to share your experience.

Our Warehouse Team work really hard to ensure goods are dispatched, safely and efficiently to ensure there are no delays for our customers so we're delighted to hear that this shows in our service.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

This business is great!

Needed a discontinued paint from Dulux and Wood Finishes Direct provided it! And the delivery was very fast. Thank you.

Highly recommended.

14 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Luke,

Thank you for taking the time to leave us a review.

We're really pleased that we could help you with finding the right paint for the job and that we could do so with fast delivery too!

If you need any support with future projects, please do not hesitate to get back in touch.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Amazing delivery service on a Sunday…

Amazing delivery service on a Sunday just before the xmas period - many thanks.

14 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello Philip,

Thank you for taking the time to leave us a review.

We're really pleased to hear that the delivery arrived as expected. It can be worrying around the Christmas period so we're happy that we could help settle the 'pre-Christmas delivery nerves' with a reliable, speedy service!

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

The go-to painting and decorating store

Have ordered several times from Wood Finishes Direct (they were recommended by a friend) and have never been disappointed. I know if I buy something from them (most recently, a small hand sanding tool, some primer and fine grit sandpaper) it will work. They are also super helpful giving advice on what types of product work best with different types of wood, etc. And they consistently offer better prices than the big diy chains. Delivery is always super-efficient too.

8 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello Anne-Marie,

Thank you so much for your wonderful review!

We’re thrilled to hear that you’ve had consistently great experiences with us and that our products and advice have been helpful for your projects. It’s fantastic to know that our prices and speedy delivery stand out for you too.

We really appreciate your continued trust and support, and we look forward to helping you with your next project!

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent items arrived in 24 hours…

Excellent items arrived in 24 hours what service brilliant

13 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Peter,

Thank you for taking the time to leave us a review.

We're pleased to hear that you were impressed with the quality of the items you ordered and that the delivery service was fast and efficient.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

First class

First class service,Great products.THANK YOU.

13 December 2025
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Tim,

Thank you for taking the time to leave us a review.

We're really pleased that you were impressed with the products and the service we provided.

We look forward to assisting you again with your next project.

All the best,
SJ @ Wood Finishes Direct

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