Asked for advice and was provided with a good explantion of what was needed. Ordered the products which arrived the following day. Slight hiccup with one of the products not being deliverd by DPD and... See more
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Our company's foundation is based on strong customer service values. Any wood related questions can be emailed and we will aim to reply the same day or you can call in and speak to one of our friendly advisers. Feel free to put us to the test with any wood related problems and if we can't help we should know a man who can!
Unit B, 5 Acre Site, Park Farm Road, CT19 5DS, Folkestone, United Kingdom
Replied to 74% of negative reviews
Typically replies within 1 week
I ordered some paint to be delivered mail order from Wood Finishes Direct. The company chose to organise delivery with DPD. When the paint arrived the tin was dented and paint leaking from it, yet the company refuse to take any responsibility at all for supplying damaged goods. They say it must have been damaged in transit. But as they are responsible for organising transit DPD say they only deal with the company. I will be contacting consumer advise to find out if it is legal to not guarantee goods in advertisers condition but warn anyone about buying from this company.
Arrived on time and well packaged very happy with my purchase
Outstanding service. The only supplier to stock a hard-to-find paint at a fair price. Very satisfied with Wood Finishes and will purchase from them again. Highly recommend.
Very prompt delivery. Sadly bottle broke and leaked

Reply from Wood Finishes Direct

Reply from Wood Finishes Direct
Really excellent company to deal with. Super professional, super efficient and super fast delivery. Cannot praise them enough 5*.

Reply from Wood Finishes Direct
Ordered standard Dulux Heritage paint from Wood Finishes Direct. I accept that their website policy states that some paint even if standard is non-returnable.
The issue was not the policy itself, but the returns process.
When I used the company’s DPD returns portal, it allowed me to submit the return, generate a return reference, and send the item back without any clear warning at that stage that this type of product was excluded from refund.
Returns portals typically either block non-returnable items entirely or require an explicit acknowledgement at the point of return. In this case, neither happened.
When I queried this, I was repeatedly told by customer service advisors that the exclusion was “clear on the returns portal”. When I asked for this wording to be shown to me, the only wording provided related to the website policy, not the returns portal itself. It felt as though the distinction between the website policy and the behaviour of the returns system was not being understood.
The paint was eventually sent back to me free of charge, but the underlying issue, that the returns system allows customers to proceed with returns for excluded items without clear warnings at the point of action, was never acknowledged or addressed.
The experience was unnecessarily confusing and stressful, and could easily be avoided with a clearer returns process. I would not use this company again.

Reply from Wood Finishes Direct
Asked for advice and was provided with a good explantion of what was needed. Ordered the products which arrived the following day. Slight hiccup with one of the products not being deliverd by DPD and i had to find out on their website what had happened, but as soon as I contacted Wood Finishes Direct they organised a replacement which arrived the next morning. Excellent service, advice and customer care

Reply from Wood Finishes Direct
Cracking good company to deal with, quality products at a competitive price, delivered over 2 days from ordering,
No hassle at all, well done.

Reply from Wood Finishes Direct
Professional service throughout. Great communication experience and delivered spot on.happy happy customer2275

Reply from Wood Finishes Direct
Except service throughout especially Sarah Jane very efficient delivery service marvellous

Reply from Wood Finishes Direct

Reply from Wood Finishes Direct
Really pleased with the service. Very competitive prices, and it was super easy to find the products I was looking for. I was also very pleasantly surprised with the speedy delivery. Thank you very much, I will sure be placing an order with your business again.

Reply from Wood Finishes Direct
Impressive service - ordered and received in just over 20 hrs!

Reply from Wood Finishes Direct
Needed a discontinued paint from Dulux and Wood Finishes Direct provided it! And the delivery was very fast. Thank you.
Highly recommended.

Reply from Wood Finishes Direct
Amazing delivery service on a Sunday just before the xmas period - many thanks.

Reply from Wood Finishes Direct
Have ordered several times from Wood Finishes Direct (they were recommended by a friend) and have never been disappointed. I know if I buy something from them (most recently, a small hand sanding tool, some primer and fine grit sandpaper) it will work. They are also super helpful giving advice on what types of product work best with different types of wood, etc. And they consistently offer better prices than the big diy chains. Delivery is always super-efficient too.

Reply from Wood Finishes Direct
Excellent items arrived in 24 hours what service brilliant

Reply from Wood Finishes Direct

Reply from Wood Finishes Direct
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