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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the quality and effectiveness of the product, noting improvements in skin hydration, firmness, and overall appearance. Many consumers appreciate the product's texture, scent, and how quickly it absorbs into the skin without leaving a greasy residue. People also highlight the positive effects of the product on specific skin concerns, such as crepey skin and wrinkles. Consumers consistently praise the company's customer service, describing it as first class. They appreciate the prompt, helpful, and personalized assistance they receive from staff members. Many reviewers specifically mention individual representatives by name, commending their professionalism, kindness, and efficiency in resolving issues related to orders, shipping, and general inquiries. The ordering process is generally considered easy and straightforward.

Based on these reviews

Rated 5 out of 5 stars

Hilary was so kind and understanding, I was actually touched. I have never had this type of customer service💛 I had to cancel my subscription because I live on a fixed income and my budget could st... See more

Rated 5 out of 5 stars

Sadly, when my delivery arrived it was in a Royal Mail plastic envelope to say the parcel had been damaged in transit. Not only damaged, in fact the contents were missing. I emailed Besque to le... See more

Rated 5 out of 5 stars

Luxurious, hydrating, nourishing … oh and the scent is divine…. just a few adjectives to describe this Magic Oil, it is like magic! Six months in savoring every drop, I have certainly seen and felt a... See more

Rated 5 out of 5 stars

I like the body magic oil, but I really like your customer service. I placed an order recently and never received tracking and confirmation, or so I thought . Apparently some of the emails were not... See more

Rated 5 out of 5 stars

I made an error with my initial order but the level of customer service I have received from Katrina has been superb. Sadly it’s something that a lot of companies lack these days, but I have been ver... See more

Rated 5 out of 5 stars

I mistakenly believed I did not receive my shipment. I emailed informing such, Ali was very prompt in her reply and most gracious in trying to resolve the issue. The package was indeed delivered just... See more

Rated 5 out of 5 stars

Gabby (Gabrielle) gave me great customer service! We were going on a trip, but I wanted to take advantage of the sale, so she kept track of my order and assured me they would stand behind it if it di... See more

Rated 5 out of 5 stars

I have been using Besque oil for approximately 6 weeks now. I enjoy the scent and how my skin quickly absorbs the oil. My 62 year old crepe arms are definitely improving. My legs are showing signs of... See more

Rated 5 out of 5 stars

This company’s customer service department is first class. I had a parcel go missing in transit so I emailed them and got a super quick reply from Ali who looked into everything and then sent me a rep... See more

Rated 4 out of 5 stars

I ordered a bottle of oil and I am very satisfied with the product. However, I was not aware that import taxes had to be paid, and they were quite high. Because of this, I won’t order from the UK to... See more

Rated 5 out of 5 stars

One of the best customer responses I’ve ever had! Fiella was understanding and very professional, yet also cared about my situation. She took care of my concern immediately and encouraged me to rea... See more

Rated 5 out of 5 stars

Ordering is always so easy and the Divine 9 facial serum is high quality and very luxurious feeling. The smell is not my favorite and could be more pleasant but it feels so smoothing and healing that... See more

Rated 5 out of 5 stars

This oil is amazing. It feels good, smells great, absorbs quickly without a greasy feel and makes skin look firm and moisturized. Customer service is even better. Since the product is shipped from the... See more

Rated 5 out of 5 stars

Gabby in Customer Service went above and beyond, helping me track down my package after it said it had been delivered. We have cameras and it was not delivered when it stated it was. She forwarded a l... See more

Rated 5 out of 5 stars

Love, love, love this Magic body oil. I’ve always been a fan of body and facial oil but some on the market don’t absorb in to the skin and just sit on top! Besque is totally different and my usually d... See more

Rated 5 out of 5 stars

So glad they came out with an unscented version. I’m unable use my original bottle (scented) because the fragrance is too strong and earthy. The unscented is fantastic! I do wish the oil would spread... See more

Rated 5 out of 5 stars

I was doubtful that I would receive any customer service because its rare these days; BUT when I reached out they, Allyza, could not have been any more helpful!! She followed through even when I fell... See more

Rated 5 out of 5 stars

I just received my product about a week ago, so have yet to form an opinion on its effectiveness. However, when I had a question about the delivery status, Sarah Joy, in customer service, followed thr... See more

Rated 5 out of 5 stars

I place an order of three bottles. Upon receiving my shipment, one of the bottles was snapped off at the pump top and had begun leaking into the box. I promptly sent an email to customer service wit... See more

Rated 4 out of 5 stars

I recently received my body oil. So far so good it seems to be working well. I was a little disappointed in shipping time but it was unreasonable. I guess I am just used to those 2 day deliveries. I t... See more

Rated 4 out of 5 stars

The personal assistance of Gabby when my first order got lost/delayed enroute made all the difference. She quickly resolved the problem, and I received my order the following day! Likewise a second or... See more

Rated 5 out of 5 stars

I have ordered from Besque in the past without any issues. Good service, great products, etc. My last order didn't arrive, so I reached out to both the delivery company and Besque. Besque was quick to... See more

Rated 5 out of 5 stars

Sarah Joy made this experience the best. When part of my order arrived broken. Sarah responded quickly - sending a replacement immediately and then followed up with cheerful, polite tracking no... See more

Rated 5 out of 5 stars

I have tried Besque Magic Body oil in both the scented and non-scented versions, and they are both wonderful. I am waiting for the Shower Oil to arrive and feel confident that I will love it too. I... See more

Rated 5 out of 5 stars

Most importantly, the oils are as effective as the video testimonials show. I am 73 years old and have been delighted to see daily improvements to my arms, thighs, neck and elsewhere. I have always... See more

Rated 5 out of 5 stars

Purchase with confidence! The product is as amazing as it claims to be! The shipping time is well worth the wait so order well in advance! The customer service is excellent! Joy Resolo helpe... See more

Rated 5 out of 5 stars

I’ve just started my 4th bottle and there is a significant improvement in my skin! This is by far the best product I’ve come across in my quest for radiant looking skin, I’ve noticed the crepiness on... See more

Rated 5 out of 5 stars

I starting using Besque body oil and facial serum almost 2 months ago. For my face, notable reduced redness. For my body, firmer, more toned looking 60+ year old skin. Started with the unscented bo... See more

Rated 5 out of 5 stars

I only recently started using the Unscented magic oil and the hair products. While I can’t say I see results, I can say I like how it absorbs and feels. I answered an email that asked my thoughts on t... See more

Rated 5 out of 5 stars

Leah Joy Resolo was so very helpful from start to finish. I was very impressed on her professional conduct. She was very helpful and her response time was impeccable. I love your product and customer... See more

Rated 5 out of 5 stars

Sarah Joy in customer service was wonderful to work with when my order took extra time being delivered during the holidays. She got back to me quickly, tracked my product and alerted me to approx deli... See more

Rated 5 out of 5 stars

I’m 78 years old and used to have great arms. After 9 years of shoulder issues and breast surgeries=no exercises using arms, well, they are pretty saggy with that muscle loss. Add age to that 😳we ha... See more

Rated 5 out of 5 stars

I've seen this product on FB for a year now and so this Christmas I decided to treat myself. I bought the body oil and the facial oil. My package came very damaged with a postal tape on the box sayi... See more

Rated 5 out of 5 stars

Fiella was quite helpful in addressing my concerns! She not only asked questions to determine my needs, but offered a great solution based on my answers!

Rated 5 out of 5 stars

First of all Besque has great customer service. When I first received the product, I didn't know it had a very strong perfumy scent. Since my husband is very sensitive to anything with a smel... See more

Rated 5 out of 5 stars

The besque body oil is an amazing product. It made a difference to my skin almost immediately. However the first bottle I used on dry skin and my skin just soaked it up, so the first bottle didn’t l... See more

Rated 5 out of 5 stars

I have purchased 6 bottles of Besque Magic Oul in the last 6 months and absolutely love it and how it makes my skin feel and look! I find that 1 bottle lasts exactly 1 month. I also love the smell and... See more

Rated 5 out of 5 stars

Love this oil! It has made my 60+ year old skin feel soft and radiant. Has definitely helped with the wrinkling and it feels more firm. I personally didn’t care for the original scent but switched ove... See more

Rated 5 out of 5 stars

ALI, had no hesitation in helping with my claim. Always replying with speed. My claim was not a problem to you. So I'm very grateful. To be honest, this is the best customer service I've ever received... See more

Rated 5 out of 5 stars

Ali was extremely helpful in resolving an issue with my delivery! I'm so happy with the customer service I received and the quick response from Ali! Thank you

Rated 5 out of 5 stars

Excellent customer service and fast delivery. Love the oils! My skincare routine is now quick, natural and my skin feels so smooth.

Rated 5 out of 5 stars

I have used BESQUE’s beautiful oil for a while, it’s absolutely gorgeous. But I just wanted to say one of my orders was lost last month, I contacted Gabby at Besque and with immediate efficiency, ki... See more

Rated 5 out of 5 stars

I ordered the body oil and sadly was not able to receive it due to shipping restrictions to Spain. Thankfully, Gabrielle was outstanding in getting me a refund. Thank you!

Rated 5 out of 5 stars

I have just ordered my 3rd bottle of Besque Magic Oil. I am in my late 60’s, have very dry skin- and the magic oil absorbs well, is very moisturizing, gives skin a beautiful glow, and the scent is del... See more

Rated 5 out of 5 stars

I cannot say enough wonderful things about LORENA, the customer service I received from Besque representative. From start to finish, they were exceptional in every way—responsive, professional, ki... See more

Rated 5 out of 5 stars

Fiella was absolutely superb with her explanations about the discounts and different events to save me money, timeliness in responding and kindness! She is a keeper for sure! Hard to find people like... See more

Rated 5 out of 5 stars

Absolutely love Besque Magic Oil … it’s so luxurious, moisturising and leaves a lovely glow without feeling greasy. Plus smells delicious. It really is magic!

Rated 5 out of 5 stars

Besque Magic Oil is pure indulgence. The proprietary blend leaves my skin deeply hydrated and noticeably firmer, while the sensual scent feels elegant and intimate. My skin glows and glistens without... See more

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4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Nothing else like it!

One of the few products I have ever purchased online that does exactly what it claims to, and then some! I am not kidding when I say I saw and felt results from the very first use. I saw an instant improvement in the texture of my skin (smoother, firmer), and it gave it a nice glow as well! Buy it now, and thank me later :)

1 December 2025
Unprompted review
Rated 5 out of 5 stars

You don’t know what you don’t know!

I wanted to wait until I used all 3 bottles of the Besque body oil before writing my review. I am In absolute LOVE with the positive effects that this has had on my skin. No more crepey knees, my skin stays hydrated and glows. The scent is very warm and not too strong at all. I am in love love love!!!!!!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Unfortunate cancellation

Unfortunately after trying Besque Oil for several months l have had to cancel my subscription. Cancelling was a difficult decision but the process was made a lot easier with the help of a lovely person from Besque called Allyza.
Thank you so much for your help and understanding.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Love it

I love the feel of this product. I use it on my legs, my arms, my tummy. I love the glow it leaves behind .. I recommend it !

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely oil

Lovely oil, smells amazing, goes a long way. My skin definitely feels more nourished. Definitely recommend.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I was so excited to get the divine face…

I was so excited to get the divine face serum and then disappointed when it arrived damaged and unusable. I contacted the company and shared a picture of damaged bottle. Jeckany immediately responded. She was kind and understanding! She quickly was able to rectify the situation and have a new bottle of the serum shipped to me. This was one of the best customer service experiences I’ve had. I am looking forward to trying the serum once it arrives!

20 December 2025
Unprompted review
Rated 4 out of 5 stars

Wonderful product

First, I really love what this oil does for my skin.
Like others have said about the scent, it's strong and you either like it or you don't. I personally like it but my hubby does not. So I'm going to bite the bullet and order the unscented. I cannot deprive my skin from the wonderful benefits of this product

1 October 2025
Unprompted review
Rated 5 out of 5 stars

The product works!

Customer service was good and the product actually works! I've seen a difference in just a month!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Allyza at Besque is AMAZING

Allyza at Besque was AMAZING at helping me and was so helpful, warm and professional. I had made a mistake in how I placed an order, and she walked me through the process of correcting what I'd done and even created links for me to use so that my next order would be as easy as possible. Every interaction I've had with Besque--and representatives like Allyza--has been so positive, it feels like a very caring company that is truly interested in helping me. The unscented Magic Body Oil is truly changing the appearance of my formerly-crepey arms, I am now using it on my legs and abdomen, too. Thanks, Allyza and Besque for offering such a great product and impeccable customer service!

21 December 2025
Unprompted review
Rated 5 out of 5 stars

I decided to try the Besque oil based on reviews

I decided to try the Besque oil based off of the reviews I was reading. It is reasonably priced and I have tried plenty of expensive serums so I had nothing to lose. The oil has a nice feel to it- luxurious and smooth. It penetrates into the skin so you are not feeling greasy at all but you look moisturized and glow...I like that. After a few weeks of using daily after my shower i could see the crepeu skin fading away. I was shocked that the reviews were true and I will use this oil now forever. Give it a try!

1 December 2025
Unprompted review
Rated 2 out of 5 stars

Haven’t received product and it’s been 3 weeks.. and still waiting for valid tracking info.

After placing my order I received and email stating I needed to provide personal data/ID for delivery. This has never happened with any other purchases I have made. I reached out to customer service and was updated that I didnt need to do so and my order was shipped. That was on 12/02. It is now 12/20 and when I try to use the tracking number provided it says there is no record of this reference number. I have reached out again and await a response. Reading through the reviews, it seems many customers comment on experiences with customer service which further supports my impression that others have had issues with this company as well. I hope this is able to be rectified in a timely manner.

1 December 2025
Unprompted review
Besque logo

Reply from Besque

Hey Lucy,

Thank you for taking the time to share your experience. We understand how unsettling it can be when a delivery does not progress as expected, particularly when unexpected documentation requests and tracking issues arise.

To clarify, the request for additional documentation did not originate from Besque. This was a requirement raised by the courier as part of their delivery verification process and was communicated to our Operations team before being shared with you.

Unfortunately, the courier has since confirmed that the tracking is no longer updating and is now considered lost. We fully understand how frustrating this situation is and appreciate your patience while this was investigated.

Your case has been escalated, and our Escalation Specialist team will be reaching out to you today to resolve this promptly and ensure a clear and fair outcome 🌿

We appreciate you bringing this to our attention and value the opportunity to make this right.

Best wishes,
The Besque Team

Rated 5 out of 5 stars

Great customer service

My package wasn't moving when I was tracking it. I emailed Besque and received an immediate reply. Sarah Joy was helpful and attentive. She emailed back everyday until I received my products. That's some great customer service.

I love all the products I have been using and just have to be patient since they ship from the UK. They are worth the wait.

Thank you Sarah Joy & Besque.

16 December 2025
Unprompted review

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