Allianz Partners USA Reviews 161,137

Appreciate having a yearly plan instead of for each trip. Had to make a claim for the first time ever. The app wasn’t helpful but the staff on my phone call was very helpful. It’s hard for us senior L... See more

When my husband fell and fractured his foot on the second day of a Princess land cruise, we were unable to continue and could not even get on the ship. It took several months but we were reimbursed fo... See more

It was easy to submit a claim online. Review and payout were prompt. Disappointed that only 80% was reimbursed, but glad that I purchased the insurance. I just didn't read the fine print, and I would... See more

We had an issue involving a lost item. I was caught off guard and pleasantly surprised at how quickly Allianz responded to our claim. Customer service was superb and user friendly. We have used other... See more

Thanks, you made an expensive mistake caused by the Union for Canada Airlines easier to tolerate. We were stranded in Quebec for 3 days trying to find a way home because they decided to go on strike j... See more

It was easy to file the claim online and upload needed documents. Document review process was somewhat slow but Allianz mentioned that they were having higher volume of claims. Once the documents we... See more

I have been using Allianz a few years. I am a travel writer and travel quite often. After years of being so confident because I rarely even got a cold, always thinking I would never even need travel i... See more

Allianz made the whole experience very seem less! They stay in constant communication, updating your claim! It’s worth while to purchase the travel insurance from them! Great Customer Service and fast... See more

I purchased your insurance and I also purchased an airline ticket. 2 separate transactions. I was informed if the airline gave me a refund I needed to report it to Allianz. Allianz didn’t help me p... See more

Outstanding insurance....Very easy to file a claim online for Medical care received while on a Cruise ship.... I needed one extra document, and once that was submitted, the claim was settled in full.... See more

The claims process was a bit confusing to me. We had a family member who passed away in Ireland and we were unable to attend the event. I have to say, however, that your customer service department h... See more

we all buy insurance for that rare time we may need it, and I was confronted with one of those times… Hospitalized in Frankfurt, Germany, and had to come home and not complete the rest of my trip. All... See more

When a hurricane prevented the cruise ship from departing on the scheduled day and then leaving two days later, additional hotel and meal expenses were needed. Allianz was superb in covering those c... See more

I bought insurance for a concert that I really wanted to hear. In the several months between buying the insurance and the concert, it became clear that we wouldn't be able to attend. Allianz was... See more

Allianz made it smooth and easy to apply online and submit a claim. I was able to do this before and during travel. Allianz understood our situation and was able to cover the cost of the airplane ch... See more

Great coverage for all our travel needs. Our experience with customer service had been excellent - all questions answered on the first call. We hope we never have to use the insurance but if nee... See more

We always take your insurance with us on trip... we feel safer that way. Never needed you but ... This time missing 2 stops. Not so good. We know thw3 cicumstances so no w\explanations necessary... See more

I never thought I'd use travel insurance but I'm so glad I purchased it! My husband had an unfortunate illness overseas and had to stay over a day, missing our flight and having to scramble to book an... See more

I submitted my refund request online and asked for them to mail my return. I was told it could take 7-10 days if sent by mail. ( I wasn’t home and didn’t have my checking account info for direct dep... See more

During a time when transportation was hectic with routine cancellations and with a larger than normal number of flight delays. We did have one of our flights cancelled and had to submit a claim for a... See more

Was my very first time purchasing trip insurance. Due to the government shutdown the airport was overcrowded. I missed my flight and my entire vacation in Trinidad. Due to the fact that this was Carni... See more

I used the app to file a claim while we were traveling. It was very easy to follow the instructions and upload the required information. The claim was reviewed within a few days and the reimbursemen... See more

As you promised and advertised, your company responds on timely and accurate. We had medical emergency and couldn’t fly and as soon as we filled for the claim, you refunded us with in 10 days. I been... See more

I recently went on a trip and unfortunately, due to weather, part of the trip could not be traveled. My travel agent submitted a claim and I was promptly reimbursed money for the missed travels. It w... See more

The website was easy to maneuver and find what I was looking for. The benefits were displayed easily to understand. After I made my payment, the system emailed me my policy information, and it even up... See more

Got our full ticket price refunded!! Had ticket for a Las Vegas show ordered and paid for but my employer changed my work schedule. Because I insured them at time of purchase with Allianz I received... See more

We had concert tickets, that required travel my husband lost his Job but the concert had passed I had forgot I had insurance I thought I wouldn’t be able to file a claim but I tried they reimbursed us... See more

I was able to submit my claims online with documentation, the review process went smoothly and in both cases, the documentation provided was sufficient. There were no other questions and I was paid fo... See more

Never expect to actually have to use the insurance, but a great decision to have it. Life is short. As with all insurance, paperwork is always a drag, the “review” time was little long but not unexpec... See more

I was contacted by Allianz within a day or two that I would be receiving a check for $100 due to my recent flight delays on the airplane. It didn’t occur to me that I had a claim to make until they no... See more

I needed to make a claim after canceling a cruise as my husband was suddenly hospitalized and it was too late to get anything back from the cruise line. The on-line process was very easy. The difficul... See more

I had a medical tradgey that prevented me for enjoying my 25th anniversary trip. I'm so glad that my alliance insurance covered my trip expenses to prevent a total loss. I'd recommend them for any tr... See more

After creating a claim, I was reminded to complete the claim with a casual reminder. Then I was given 3 ways and details of how best to submit my paperwork. Allianz was quick to respond and handled... See more

We were shocked to receive money in our accounts within 24 hours of submitting our claims. The process was painless. We will not hesitate to use Allianz for future travel plans.

On vacation in Budapest my husband got ill . Allianz set up an appointment near our hotel. Doctor very professional and knowledgeable . Bill was paid entirely before we even left the office .

I couldn't have asked for a better outcome. I was set to see a show and purchased insurance in case something unforseen occurred. It did! I got sick and needed to file a claim. Filing online was a bit... See more

The site is easy to navigate and determine what policy to select. I could increase some coverage, so I was not stuck with an inadequate plan. I was able to use their app to submit a claim last year... See more

I had to shorten my trip by one day due to the death of my mother. With just a short explanation and a copy of the death certificate, my claim was approved and I received a check in less than 3 weeks.... See more

Thankfully I didn't need to use the insurance but it gave me peace of mind as we traveled abroad and it was so easy to sign up for and reasonably priced. I will definitely use Allianz Travel Insurance... See more

Company should track payment I f xhecks.since my initial check was never cashed because Ai didn't receive it,Allianz should have checked with me.

When I was unable to attend an event I had bought tickets for due to illness, Allianz reimbursed me within two days of sending in my claim. The claim process was really easy online. Thanks!

Allianz was prompt in responding to my inquiry, clearly articulated what information was required, and explained how to submit it. They explained the review and approval timelines as well as the payme... See more

I was dealing with a difficult situation with a very sick relative. I am her caretaker.. it was an emergency that I cancel my trip and Allianz made it possible for me to get my refund thank you again... See more

You will always be a trusted source of travel insurance for me and my family for the rest of our lives. Appreciate all your help and support. We will be an advocate for Allianz forever.

It was quick and easy to submit my bills for a doctor visit and meds received while overseas. Reimbursement was prompt. It's nice to deal with a company as professional as Allianz.

Your customer service professionals are the most helpful and take time to explain the process. Your app ALLYZ was so easy to use. THE BEST received reimbursement within days after I downloaded require... See more

Submitting my claim through the app was quick and painless. What was most impressive is my claim was completed and refund processed within 48 hours. I have recommended Allianz to friends and family.

Knowledgeable rep talked me through the conversion from multiple single trips to an annual plan. More convenient and saved me money. Great job!

Claim procedure was a bit lengthy but no issues. Very pleased to have made the decision to purchase our travel insurance policy from Allianz.

Have been pleased with Allianz for three years now. Fast and efficient claim service on a recent rental car claim. Overall very responsive to inquiries.